Complaints Procedure
This firm operates an "In-house Complaints Procedure". We try at all times to ensure that we provide an excellent service to our Clients but we are not perfect and being human, mistakes can occur. If you are unhappy, please try and discuss the matter with the Claims Handler in charge of your case by telephone or by writing to them.
However, if you wish to take your complaint further, then you may make a formal complaint in writing to Tariq Habib, who will acknowledge the same and will endeavour to deal with your complaint in writing or otherwise by agreement within 14 days.
If, having heard from Tariq Habib, you remain dissatisfied, you can make a formal complaint to the Regulator of Case management companies, whose details are as follows –
Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP